Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Rocky Mountain Lathing, that is responsible for your information under this Return & Refund Policy.
Customer: refers to the company, organization or person that signs up to use the Rocky Mountain Lathing Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Rocky Mountain Lathing and use the services.
Service: refers to the service provided by Rocky Mountain Lathing as described in the relative terms (if available) and on this platform.
Website: Rocky Mountain Lathing’s site, which can be accessed via this URL: rockymountainlathing.com
You: a person or entity that is registered with Rocky Mountain Lathing to use the Services.
Return & Refund Policy
We at Rocky Mountain Lathing, commit ourselves to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be notified about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Rocky Mountain Lathing is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
Each of our products come with a limited lifetime warranty. That means, if one of our products receives damage (excludes normal wear and tear damage, or damage caused by actions from the consumer) you may email us at email@example.com and we will be in touch about the next steps for a repair/replacement, as well as prepare to receive and repair/replace said item. The basic process will be for you to ship the damaged product to us (as stated above, consumer is responsible for shipping costs). Once we receive the item, we will inspect the product to determine if it can be repaired, or if it needs to be replaced. Once the product is repaired/replaced, it will be shipped back to you.
Rocky Mountain Lathing is not responsible for return shipping costs. Every shipment has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.